We want you to be completely satisfied with your purchase.

1. Eligibility for Returns

• Returns must be initiated within 14 days of delivery.

• Products must be unused, unopened, and in their original packaging.

2. How to Initiate a Return

• Contact customer support with your order number.

• Receive a return authorization and instructions.

• Ship the product securely using the provided address.

3. Refund Process

• Refunds are processed within 7–10 business days of receiving the returned item.

• Refunds are issued to the original payment method.

4. Exchanges

• Exchanges are handled case-by-case. Contact support for approval.

5. Non-Refundable Items

• Products damaged due to misuse or after the return window are not eligible for refunds or exchanges.

• Shipping charges are non-refundable unless the error is on Koza Whitening’s part.