Q1: How long does shipping take?
A: Standard delivery typically takes 5–10 business days. International shipping may take longer depending on the country.

Q2: Do you ship internationally?
A: Yes, we ship to select countries. Check our shipping page for the full list.

Q3: Can I return a product?
A: Yes, returns are accepted within 14 days of delivery. Items must be unused, unopened, and in original packaging.

Q4: Are your products tested on animals?
A: Absolutely not. Koza Whitening is 100% cruelty-free.

Q5: How do I track my order?
A: Once shipped, you will receive a tracking number via email.

Q6: What if my product arrives damaged?
A: Contact our support team immediately. We will guide you through the return or replacement process.